FAQ

Starlight Deco Dream

FAQ

☆ Return Policy

At this time returns, refunds, cancellations, and exchanges are not accepted. In the case that you receive a damaged item, please let me know. Depending on if it was the fault of the mail or if I packaged it improperly I will do my best to remedy the situation if possible. If you need to purchase additional insurance on a parcel or signature confirmation please contact me after you place your order so that I may invoice you.

☆ Item Quality

Everything except vinyl stickers, wallets,  keychains and enamel pins are handmade. These are all designed by me EXCEPT the wallets which I offer as they are vintage stock that I have. Like all handmade items there may be some small errors as I am only human. Please take a close look at each photo and the description before ordering.

☆ Shipping Time

Currently order turnaround time is 1 week as I ship once a week as I take time to package each order with thought and care. If you require rush shipping please let me know as soon as you place your order to see if it is available. There may be times when it is not possible for rush shipping due to my schedule, mailing holidays, or your timeframe you need it.

Once shipped most domestic orders take anywhere from 3 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks

☆ What does "Pre-Order" mean?

It means our items are not in stock yet, but if you want to ensure you get a spot to get one of our items, you can buy the item on pre-order and it will be in stock to ship out to you within the timeframe described on the listing you purchased. Any messages between the waiting period for a pre-order requesting if you can receive it faster will be met with a copy of the listing you purchased showing the timeframe when you will receive the order. In the chance of the pre-order being delayed by unforeseen circumstances or shipping delay I will email each customer affected to update them on the situation. 

☆ Will there ever be any delays?

I have rheumatoid arthritis so there are sometimes I have bad flare-ups and cannot work as fast as I usually do. If you are experiencing a delay in receiving your order, please feel free to message me to see what's up. Odds are, I'm just a little behind on orders because of my illness. I'll be sure to message you back in a timely manner. Thanks for understanding!